Since beginning their work with the GaMEP, CalyRoad Creamery has:
- Increased e-commerce sales from zero to more than $16,000 compared to this same time period last year.
- Grew point of sale in the retail store by $2,000 during the 2019 holiday season.
- Implemented a strategic marketing plan that has resulted in increased website traffic and product sales.
- Fulfilled $7,000 in new call-in orders for custom baskets and catered cheese boards due to the new website.
- Gained a national account with reoccurring orders over a 2-month period that has netted $5,000 in sales.
- Connected with a global events company to provide over 100 cheese boards for a virtual event.
CalyRoad Creamery, based in Sandy Springs, Georgia, is one of Georgia’s first micro-creameries for artisan cheese, and was established in May 2009 by Robin Schick and her sister Cathy. The team became enthralled with the cheese making process after visiting creameries around the Southeast. Schick has continued to run the company for the past eleven years, and has a passion for making cheese. She has built a team of seasoned cheesemakers and enjoys creating that perfectly unique experience for her customers. The creamery’s cheeses are award winning both locally and nationally, and are made with all natural goat’s milk and grass fed cow’s milk sourced in Georgia.
Update: Since this story was published, CalyRoad Creamery has become part of Rock House Farm & Creamery. You can find information about their products on the Rock House Farm & Creamery Website.
Schick was struggling with updating the company’s food safety plan and bringing it up to code with the requirements of the Food Safety Modernization Act (FSMA). A business colleague recommended she join the Georgia Manufacturing Extension Partnership (GaMEP) at Georgia Tech’s Food Safety Cohort, being taught by Wendy White, program manager for food safety and quality. This pilot program, which was fully-funded by the U.S. Department of Commerce’s National Institute of Standards and Technology (NIST) Manufacturing Extension Partnership (MEP), started in 2019 and brought together individuals from different food manufacturers in Atlanta, Georgia, who were responsible for food safety and governmental compliance, for in-depth training and guidance from food safety experts.
During the Food Cohort Training, Schick identified what she needed to do in her specific safety plan for the creamery. White pointed to FDA resources, including a “Safety Plan Builder”, so that Schick could rewrite her own plan without hiring an outside person, thus saving her money. She was able identify preventative points outlined by the regulations, and post the printed plan in the creamery so that everyone could see step-by-step directions for troubleshooting issues. The cohort, which consisted of other businesses, gave Schick the chance to network and make connections, which resulted in more selling opportunities and supply chain resources for her business.
During the cohort training, Schick and White discussed other needs for CalyRoad, including the need for marketing support. Schick was then introduced to Katie Takacs, industry marketing manager, to assist her in a redesign of the creamery’s website and implementing an e-commerce solution, as well as a social media strategy. Takacs identified how to make the website more conducive to attract new customers and engage current clientele, as well as implementing a supporting 6-month social media and content strategy plan.
By strategically planning the website launch around Thanksgiving 2019, they were able to capture the holiday sales rush. And in conjunction with adding e-commerce, a wholesale website section, tying products in with the events area, and adding a contact us form, the website traffic increased almost twofold. Takacs also created a marketing campaign that included six social media posts and two emails a month to the creamery’s current audience, creating interactions and sales opportunities. These messages included promotions with specials, festive recipes, supporting small business initiatives, and ways to use the cheese products “outside of the norm” in creative ways.
By implementing these marketing tactics, point of sale, and ecommerce, online sales went from zero to more than $16,000, compared to the same time period last year, and that was including the last eight months during the COVID-19 pandemic. The creamery also gained large customers and secured reoccurring corporate catering orders that have contributed thousands to their revenue stream.
Since the completion of the projects, CalyRoad Creamery has partnered with Rockhouse Creamery in Newborn, Georgia, shifting their manufacturing operations to the new company, but continuing to sell their product under the CalyRoad brand.