Serving These Counties:
Cherokee, Cobb, DeKalb, Fulton (north), Gwinnett
| Contact:
Craig Cochran, Region Manager Phone: (678) 699-1690 |
 |
Craig Cochran is a Project Manager with Georgia Tech’s Economic Development Institute. He has served in management roles in multiple industries—including textiles, glass manufacture, semiconductor, and telecommunications—for nearly twenty years. Some of his specific areas of expertise include customer feedback methods; auditing; development of key measures, organizational development, management systems of all types, and problem solving.
Craig has an MBA from the University of Tennessee and a B.S. in Industrial Management from the Georgia Institute of Technology. He also attended the University of Georgia and Georgia State University. He is a Certified Quality Manager, Certified Quality Engineer, and Certified Quality Auditor through the American Society for Quality. He is certified as a QMS Lead Auditor through the RABQSA.
Craig is the author of The Continual Improvement Process: From Strategy to The Bottom Line; Customer Satisfaction: Tools, Techniques, and Formulas for Success; and Becoming a Customer Focused Organization, all available from Paton Press (www.patonpress.com). He has also authored numerous articles in national and international publications. Cochran is frequently featured as a speaker at conferences on quality, performance improvement, and management.